Delivery & Collection Information
Electric Fire Delivery Terms
Nationwide Delivery – £29
Our Electric Fires are delivered nationwide within 1–3 working days via our trusted delivery partners.
Your order will be carefully packaged and dispatched promptly to ensure a fast and secure delivery service.
Customers are advised not to book installation until your order has been delivered in full and checked.
Our Logistics team will confirm your delivery date. While we always aim to deliver as planned, unforeseen delays can occur. We cannot be held responsible for any additional costs incurred from rescheduling installation or other works.
FluteSlat and Paintable Panels Delivery Terms
Local White Glove Delivery – £29
For addresses located within 70 miles of Liverpool, we offer delivery within 1 week via our professional White Glove Delivery Service.This premium service means your order will be hand-delivered directly to your home by one of our approved delivery teams, ensuring a smooth and professional experience.
Nationwide White Glove Delivery
For addresses located over 70 miles from Liverpool, delivery is fulfilled within 4 working weeks via our White Glove Delivery Service. A standard delivery charge of £29 applies for the first 70 miles, with an additional £1 per mile thereafter.
If you would like to check when our delivery teams will next be in your area, please contact our customer service team.
Marble Suite Delivery Terms
White Glove Delivery Service
Our Marble Suites are delivered within 3-4 week using our professional White Glove Delivery Service. Delivery charges are calculated as follows:
- £29 for addresses within the first 70 miles from Liverpool
- An additional £1 per mile for every mile over 70 miles
This service ensures your suite is carefully handled and delivered directly to your home by our approved delivery specialists.
We strongly recommend this service for a safe and professional delivery experience.
Media Walls Delivery Terms
White Glove Delivery Service
Media Walls are delivered within 3-4 working weeks via our specialist White Glove Delivery Service. Delivery charges include:
- £29 for the first 70 miles from Liverpool
- £1 per additional mile beyond 70 miles
Our approved delivery teams will hand-deliver your order with care to ensure the highest standard of service.
Please contact our customer service team if you would like to confirm estimated delivery schedules in your area.
TV Board Delivery Terms
White Glove Delivery Service
TV Boards are delivered within 3-4 working weeks via our professional White Glove Delivery Service. Delivery pricing:
- £29 within the first 70 miles from Liverpool
- £1 per additional mile over 70 miles
Your order will be hand delivered by one of our approved delivery teams for a smooth and reliable delivery experience.
Checking Your Delivery
- Customers must inspect their order within 24 hours of delivery. Please check that all items have been received, that the products, sizes, colours and finishes are correct and match your order, and that there are no visible signs of damage.
- Any missing, incorrect or damaged items must be reported to us within 24 hours of receiving the delivery. Please provide photographs of any damage, incorrect items and packaging where requested, as this will help us investigate and resolve the issue as quickly as possible.
Product Samples Delivery Terms
Free Nationwide Delivery
All sample orders qualify for FREE nationwide delivery.
Orders are typically delivered within 1–3 working days via our trusted delivery partners.
Spare Parts Delivery Terms
Free Nationwide Delivery
All spare parts are delivered free of charge nationwide.
Please allow up to 2 working weeks for delivery via our trusted delivery partners.
Collections Terms
Collection Information - For orders with collection selected
Simply select Pick Up at checkout for collection.
Our logistics team will confirm when your order is ready and arrange a collection time. Please wait for confirmation before travelling.
Your collection location will depend on the products in your order, so please check the relevant product category and address below.
You or your courier may collect from the relevant location below:
Rear of Unit 5 - Admin Road
Products: Electric fires, FluteSlat™ panels, flexible paintable wall panels and trims.
Address:
The Costello Group Ltd
Rear of Unit 5, Admin Road
Liverpool, L33 7TA
Hours:
Monday – Friday, 8:00am – 3:30pm
FluteSlat™ collections: Packs weigh approximately 15kg. Please check the product page for dimensions and arrange suitable transport and loading assistance.
Unit 9 – Ashcroft Road
Products: Marble products, marble fireplaces, TV feature panels and media wall furniture components.
Address:
The Costello Group Ltd
Unit 9, Ashcroft Road
Liverpool, L33 7TW
Hours:
Monday – Friday, 8:00am – 3:30pm
Marble Fireplace / Media wall collections: Please check the product page for dimensions and arrange suitable transport and loading assistance.
Please note that collections are not available on weekends.
Customer arranged collection: Customers are responsible for courier insurance. Once goods leave our premises, we accept no liability for transit damage.
White Glove Delivery Service
Our White Glove Delivery Service is designed to provide a premium and stress-free delivery experience.
This service means your order will be hand-delivered directly to your home by one of our approved delivery teams, ensuring your products arrive safely and professionally. If you would like to check when our delivery teams will next be in your area, please contact our customer service team for assistance.
We strongly recommend this service for larger and more delicate items to ensure the smoothest possible delivery experience.
*Pre-Order Terms & Conditions:*
Please note that all pre-order dates are estimates and may be subject to change. We strongly advise that you do not book installation until your goods have been received and checked by you. Any delays to delivery are outside of our control, and while we apologise for any inconvenience caused, we cannot accept responsibility for delays beyond our control.
All deliveries should be checked within 24hours of being received to ensure we can assist in any way possible.
Availability dates, delivery dates or timeframes provided for pre-order products are estimates only and cannot be guaranteed.
Where we become aware of a significant change to the estimated availability of your order, we will endeavour to keep you informed and provide an updated estimate where possible.
Additional Delivery Information
- Delivery timeframes are estimates and may vary during busy periods.
- Customers will be notified after the order confirmation about their delivery date.
- Please ensure access to the delivery property is suitable for the ordered items.
Customers are advised not to book installation until your order has been delivered in full and checked.
Our Logistics team will confirm your delivery date. While we always aim to deliver as planned, unforeseen delays can occur. We cannot be held responsible for any additional costs incurred from rescheduling installation or other works.