Delivery & Collection Information

Nationwide Delivery – £29

Our Electric Fires are delivered nationwide within 1–3 working days via our trusted delivery partners.

Your order will be carefully packaged and dispatched promptly to ensure a fast and secure delivery service.

Local White Glove Delivery – £29

For addresses located within 70 miles of Liverpool, we offer delivery within 1 week via our professional White Glove Delivery Service.This premium service means your order will be hand-delivered directly to your home by one of our approved delivery teams, ensuring a smooth and professional experience.

Nationwide White Glove Delivery

For addresses located over 70 miles from Liverpool, delivery is fulfilled within 4 working weeks via our White Glove Delivery Service. A standard delivery charge of £29 applies for the first 70 miles, with an additional £1 per mile thereafter.

If you would like to check when our delivery teams will next be in your area, please contact our customer service team.

White Glove Delivery Service

Our Marble Suites are delivered within 1 week using our professional White Glove Delivery Service. Delivery charges are calculated as follows:

• £29 for addresses within the first 70 miles from Liverpool
  
• An additional £1 per mile for every mile over 70 miles
  

This service ensures your suite is carefully handled and delivered directly to your home by our approved delivery specialists.

We strongly recommend this service for a safe and professional delivery experience.

White Glove Delivery Service

Media Walls are delivered within 2 working weeks via our specialist White Glove Delivery Service. Delivery charges include:

• £29 for the first 70 miles from Liverpool
  
• £1 per additional mile beyond 70 miles
  

Our approved delivery teams will hand-deliver your order with care to ensure the highest standard of service.

Please contact our customer service team if you would like to confirm estimated delivery schedules in your area.

White Glove Delivery Service

TV Boards are delivered within 2 working weeks via our professional White Glove Delivery Service. Delivery pricing:

• £29 within the first 70 miles from Liverpool
  
• £1 per additional mile over 70 miles
  

Your order will be hand-delivered by one of our approved delivery teams for a smooth and reliable delivery experience.

Free Nationwide Delivery

All sample orders qualify for FREE nationwide delivery.
Orders are typically delivered within 1–3 working days via our trusted delivery partners.

Free Nationwide Delivery

All spare parts are delivered free of charge nationwide.
Please allow up to 2 working weeks for delivery via our trusted delivery partners.

Collection Information - For orders with collection selected

Simply select Pick Up at checkout for collection.

Our logistics team will confirm when your order is ready and arrange a collection time. Please wait for confirmation before travelling.

Your collection location will depend on the products in your order, so please check the relevant product category and address below.

You or your courier may collect from the relevant location below:

Rear of Unit 5 - Admin Road

Products: Electric fires, FluteSlat™ panels, flexible paintable wall panels and trims.

Address:
The Costello Group Ltd
Rear of Unit 5, Admin Road
Liverpool, L33 7TA

Hours:
Monday – Friday, 8:00am – 3:30pm

FluteSlat™ collections: Packs weigh approximately 15kg. Please check the product page for dimensions and arrange suitable transport and loading assistance.

Unit 9 – Ashcroft Road

Products: Marble products, marble fireplaces, TV feature panels and media wall furniture components.

Address:
The Costello Group Ltd
Unit 9, Ashcroft Road
Liverpool, L33 7TW

Hours:
Monday – Friday, 8:00am – 3:30pm

Marble Fireplace / Media wall collections: Please check the product page for dimensions and arrange suitable transport and loading assistance.

Please note that collections are not available on weekends.

Customer arranged collection: Customers are responsible for courier insurance. Once goods leave our premises, we accept no liability for transit damage.