Thank you for getting in touch. We've successfully received your fault report and our team is looking into it.

What happens next?

A member of our aftersales team will review your report within 3 working days (Monday-Friday).
We may be in touch to request photos or additional information
Once assessed, we'll advise on the best course of action — whether that's a repair, replacement part, or engineer visit.

We understand how important your fireplace is to your home, and we're committed to resolving this as quickly as possible.

Thank you for your patience.

Warm regards,

The Costello group

Service Videos