-How do I choose the right package for my wall and TV size?

Our Willow Wall packages are designed to create a perfectly balanced aesthetic. To choose the right one, you should consider both your available wall width and the size of the television you plan to mount.

As a rule of professional design, our experts recommend that your electric fire should always be slightly wider than your TV. This creates a "weighted" base that looks more stable and visually pleasing.

• Package 1: Ideal for maximum wall widths up to 4.5m. Best suited for 50" – 60" televisions.
• Package 2: Ideal for maximum wall widths up to 5.5m. Best suited for 60" – 65" televisions.
• Package 3: Ideal for maximum wall widths up to 6.2m. This is our premium option for any TV larger than 65".

- Will the package fit my ceiling height?

Yes. Our premium Bamboo Charcoal Flute Slats are supplied at a standard height of 2.5m. This height is specifically chosen because it comfortably accommodates the vast majority of standard UK residential ceilings. The slats can be easily trimmed or adjusted during installation to fit your exact floor-to-ceiling measurement, ensuring a seamless, bespoke look.

- What is the total wall coverage for each package?

Each package is bundled with enough material to provide stunning coverage across your feature wall. The maximum coverage for each is:

• Package 1: Covers up to maximum 4.5m linear width.
• Package 2: Covers up to maximum 5.5m linear width.
• Package 3: Covers up to maximum 6.2m linear width.

- I’m still not sure which size is best—can you help?

Absolutely. Choosing the right proportions is the most important part of the process. If you are unsure which package will look best with your specific TV model or room layout, please contact our showroom experts. We can provide a detailed breakdown and help you visualize and choose which Willow Wall package will transform your space most effectively.

- Can I install the Media Wall myself, or is a professional required?

Our media wall kits are engineered to be "Advanced DIY Friendly." If you are confident with home renovation projects and have a high level of DIY skill, you can successfully install the wall using the comprehensive step-by-step guide we provide. If you find yourself needing a bit of help during the process, our expert team is available to provide guidance over the phone.

- Where do all the cables and media boxes go?

The hallmark of a premium media wall is a clean, cable-free look. Our units offers the capacity to house your peripheral boxes (such as Sky, Virgin, or some Gaming Consoles). All wiring is routed internally, keeping your entertainment hub organized and clutter-free.

- How much heat do the electric fires produce, and are they safe for my TV, children, and pets?

Our electric fires are designed to offer the perfect balance of ambiance and warmth without compromising the safety of your home or electronics.

Heating Settings & Output
Our fires feature three versatile settings to give you complete control over your room’s temperature.

• Cool Blow/Air Flow: Regulates and circulates the air within the room without adding heat.
• H1 (Low Heat): Provides gentle warmth with an output of up to 0.8kW.
• H2 (High Heat): Provides a cozier, more powerful heat output of up to 1.6kW.

Aesthetic Mode (Flame Only)
Yes! You can enjoy the stunning visual effects of the fire without any heat. You can disable heat for the "Flame Only" mode as this is perfect for summer evenings or when you simply want to create a relaxing atmosphere without changing the room temperature.

Safety & TV Compatibility

• TV-Safe Design: The heat produced by our fires is front vented, meaning it will not affect your TV or other electrical appliances.
• Child & Pet Friendly: Our fires are manufactured with safety as a priority. The glass remains safe to the touch, and the heating elements are protected, making them completely safe for homes with children and pets.

- What are the electrical requirements for my media wall, and where should the sockets be placed?

To ensure your media wall looks sleek and cable-free, we recommend a "Power Hub" approach. For a standard setup including a TV, electric fire, and soundbar, you should aim for a minimum of 4 to 6 plug sockets positioned directly within the wall cavity.

Here is a typical breakdown of what you may need to power:

• 1 Dedicated Socket: For your Electric Fire.
• 1 Socket: For the Television.
• 1–2 Sockets: For a Soundbar or Audio System (if applicable).
• 2 Sockets: For Gaming Consoles (PS5/Xbox) or Media Boxes (Sky/Virgin) [if applicable].

Placement & Professional Setup:
For the best aesthetic result, these electrical points should be installed at a mid-height level behind the unit so all wires remain completely hidden. Because every home layout is different and electrical work is highly technical, we recommend the following:

1. Speak to Our Experts: Get in touch with our team for a consultation. We can guide you on the general layout and accessibility needs based on your chosen package.
2. Consult Your Electrician: Once you have discussed the vision with our team, we strongly advise relaying those details to a qualified electrician. They will ensure the final placement is safe, accessible, and meets all building regulations for your specific space.

- Can I customise the media wall dimensions to fit my space?

Our standard packages come in fixed sizes, but we recognise that every installation is different. Contact our specialist team to discuss your requirements. We'll explore what modifications are possible within our standard offerings and work with you to find the best solution for your room.

- How can I be sure of the media wall wood texture and colour quality before I order?

We take immense pride in the premium finish of our media walls, from our authentic wood panels used to build media wall furniture combined with high-performance Bamboo Charcoal fluteslat panels.

While our website photography is high-resolution, we know that lighting in your home can change how a texture or tone appears. To ensure your chosen colour combination perfectly complements your interior, we offer a dedicated Sample Service or you can visit our Showroom.

Visit our showroom

What to Expect from Our Materials:

• Tactile Texture: Our wood finishes are designed to look and feel like offering depth and character to your feature wall.
• Bamboo Charcoal FluteSlats: These offer a sophisticated, matte-to-satin finish that is both incredibly durable and visually striking.
• Colour Consistency: We use high-grade materials to ensure your fluteslats and panels match seamlessly across your entire installation.

See it in Your Own Home
To truly appreciate the quality and see the "in-real-life" visual, we highly recommend ordering a sample pack or you can visit our showroom. This allows you to hold the materials, test them against your paint colours, and feel the premium build quality for yourself.

Order a sample

At Bespoke Fireplaces, we believe the quality of the delivery should match the quality of your media wall. To ensure your product arrives in showroom condition, we bypass standard couriers in favour of our own Approved Specialist Delivery Teams.

- Our Hand-Delivery Commitment

Every media wall package is hand-delivered directly to your door. This "white-glove" approach minimizes the risk of damage and ensures a professional handover.

• Lead Time: Your delivery will be scheduled and completed within 2 weeks of your order confirmation.
• Professional Handling: Our teams are experts in handling large-scale media units and will ensure the package is placed safely at your property.

- Delivery Zones & Rates

We aim to keep our delivery pricing transparent and fair, based on your distance from our central distribution hub in [Liverpool/L33 7TA].

• Standard Zone (Up to 70 Miles): A flat-rate fee of £29.
• Extended Zone (70+ Miles): A base fee of £29 plus £1 per additional mile thereafter.

Example: For a delivery location 100 miles from our hub, the total cost would be £29 (standard) + £30 (30 additional miles) = £59.

- Scheduling & Route Planning

To maintain our competitive delivery rates, we strategically plan our routes by area.

• Confirmation: Once your order is ready, our logistics team will contact you to provide a specific delivery date and our delivery expert would provide a specific delivery window on the day of delivery.

- Preparing for Your Delivery

To ensure a smooth experience, please ensure:

• There is clear access for a large delivery vehicle.
• An adult (18+) is present to inspect.